Refund and Returns Policy

At Kixxen, we are committed to delivering high-quality footwear and ensuring customer satisfaction. Please read our Refund and Returns Policy carefully before placing an order on our online shoe store.

No Refund Policy

Kixxen does not offer refunds for products once they are purchased and delivered, except in the specific case mentioned below.

We encourage customers to review product details, size charts, and descriptions carefully before placing an order.

Size Exchange Policy

If you face a size issue, we are happy to help.

• Size exchanges are allowed only if the requested size is available
• Exchange requests must be raised within 24 hours of delivery
• The product must be unused, unworn, and in original condition
• Original packaging, tags, and invoice must be intact

Please note: Only size exchange is allowed. No color or design changes are permitted.

Genuine Leather Guarantee – 100% Refund

At kixxen, we take pride in offering genuine leather shoes.

If any leather product delivered to you is found to be not genuine leather, we will provide a full refund after verification.

Conditions:

• Claim must be raised within 24 hours of delivery
• Product must be unused and returned in original condition
• Verification will be done by our quality team before processing the refund

This is the only scenario where a refund is applicable.

Mandatory Product Check at Delivery

Customers are strongly advised to check the product at the time of delivery.

Please verify:

• Correct size
• Correct product
• No physical damage
• Packaging condition

If any issue is found, inform the delivery partner immediately or contact our support team the same day.

⚠️ Claims raised after delivery confirmation may not be accepted.

Items Not Eligible for Exchange or Refund

• Used or worn shoes
• Products damaged due to misuse
• Requests raised after the allowed time window
• Items without original packaging or tags

How to Request an Exchange or Refund

To initiate a request:

• Contact our customer support via email or WhatsApp
• Share your order ID, product images, and reason for request
• Our team will guide you through the next steps

Policy Updates

kixxen reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.